Privacy Policy

1. General Provisions

This Privacy Policy (“Policy”) describes how Outline VPN (“we”, “our”, or “the Operator”) processes personal data of its users (“you”, “User”).

We process personal data in accordance with applicable international standards, including the EU General Data Protection Regulation (GDPR) and the Brazilian General Data Protection Law (LGPD).

By using the Service, you acknowledge that you have read and agree to this Policy.

2. Data We Collect

Outline VPN minimizes data collection. We may process the following categories of data:

• Email address – provided during registration, subscription, or customer support communication;
• Telegram username – if you contact us via Telegram. In this case, we can see your Telegram handle and communicate with you directly through the messenger.

No additional personal data is collected unless you voluntarily provide it.

3. No Logs Policy

Outline VPN maintains a strict No Logs Policy. We do not store:

• user activity logs;
• browsing history;
• IP addresses, timestamps, or session identifiers;
• traffic content, DNS queries, or connection metadata.

Any technical data processed for maintenance purposes is anonymized and cannot be used to identify users.

4. Purpose of Data Processing

We process email addresses and, where applicable, Telegram usernames solely for:

• providing VPN access;
• processing payments;
• delivering technical support and user communication;
• performing general analytics and improving service quality;
• sending informational or marketing messages (if you have consented).

5. Payments

Payments are processed via third-party providers (including bank cards, SBP, YuMoney, and cryptocurrencies). We do not store financial data. All payments are handled directly by trusted third-party payment processors in accordance with their own privacy policies and applicable security standards (including PCI DSS).

6. International Data Transfers

Your data may be processed on servers located in Russia, the Netherlands, Germany, Austria, and the United States. Such transfers are conducted in compliance with international data protection requirements and with adequate technical and organizational safeguards.

Outline VPN provides its services to users worldwide, including the European Union and South America. Although the operator is registered outside these jurisdictions, the processing of personal data is carried out in accordance with the core principles of the GDPR and LGPD. Users are informed that their data may be transferred outside their respective countries, and such transfers are conducted with the application of appropriate safeguards.

7. Data Retention and Deletion

We retain your email and other voluntarily provided data until:

• your account is deleted;
• you withdraw your consent; or
• all service obligations are fulfilled.

You may request deletion of your data by contacting [insert email].

8. User Rights

Under GDPR and LGPD, you have the right to:

• obtain confirmation and access to your data;
• request correction or deletion;
• restrict processing;
• withdraw consent at any time;
• lodge a complaint with a data protection authority.

Requests should be sent to [insert email].

9. Data Security

We apply appropriate technical, organizational, and legal measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

10. Communication via Telegram

If you contact us via Telegram, we may access publicly available information from your Telegram profile, including your username and display name. Communication may continue within the Telegram messenger and is used solely for support purposes. We do not use Telegram conversations for marketing or share them with third parties.

11. Changes to This Policy

We may update this Policy from time to time. The updated version becomes effective upon publication on the official Outline VPN website.